Conflict Management aims to create a working environment where everyone feels safe and supported. The course helps users to understand the various forms that conflict can take, recognise the signs of conflict, learn how good communication skills can assist in the management of conflict and what steps to take to resolve conflict in any situation.
- Defining what conflict is
- Causes of conflict at work and socially
- Stages in conflict
- How to stop conflict escalating
- Seeing conflict from various points of view
Who needs this qualification?
Why is this training important?
*Workshops and courses are priced per person and can be booked for up to 6 candidates to attend, subject to social distancing requirements. Prices include the appropriate examination fee only, course books or booklets are additional. A 5% discount is applied if five or more courses are booked in a bundle.
eLearning is purchased on an individual cost per licence basis and one licence is needed per candidate that you require to be trained. Licences can be pre purchased in bundles and the number of licences that are purchased in a bundle determines the cost paid per licence.