Course Overview

Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service.

• The benefits of excellent customer service
• Deliver excellent customer service
• Handle complaints with care
• Recognise & adapt to customer behaviour styles
• Manage customer satisfaction levels

*eLearning is purchased on an individual cost per licence basis and one licence is needed per candidate that you require to be trained. Licences are pre purchased in bundles and the number of licences that are purchased in a bundle determines the cost paid per licence. There are three tiers to select from. There is no requirement to commit to a set number of licenses per training option, only a requirement to commit to a total number purchased per level. Tier 1 up to 99 licenses is £30 per licence, Tier 2 from 100 to 250 is £24 per licence and Tier 3 over 250 licences is £18 per licence.courses are booked in a bundle.

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