eLearning
Customer Service

Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service.

  • The benefits of excellent customer service
  • Deliver excellent customer service
  • Handle complaints with care
  • Recognise & adapt to customer behaviour styles
  • Manage customer satisfaction levels

Course details

Duration: 1-2 hours

Course type: eLearning

candidates: 1 per licence

Learning outcomes

Who needs this qualification?

Why is this training important?

Assessment type

*Workshops and courses are priced per person and can be booked for up to 6 candidates to attend, subject to social distancing requirements. Prices include the appropriate examination fee only, course books or booklets are additional. A 5% discount is applied if five or more courses are booked in a bundle.

eLearning is purchased on an individual cost per licence basis and one licence is needed per candidate that you require to be trained. Licences can be pre purchased in bundles and the number of licences that are purchased in a bundle determines the cost paid per licence.