Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service.
- The benefits of excellent customer service
- Deliver excellent customer service
- Handle complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
Duration: 1-2 hours
Course type: eLearning
Number of candidates: 1 per licence
eLearning is purchased on an individual cost per licence basis and one licence is needed per candidate that you require to be trained. Licences can be pre purchased as part of one of our bundles. To view our bundles visit our Training page.