Shield Safety Client Case Study: Mitchells & Butlers

At Shield Safety Group we pride ourselves on delivering excellent customer service and the best solutions tailored for our clients. We have been working with Mitchells & Butlers since 2014 to do just that.

Client Profile

Company name: Mitchells & Butlers
Primary Contact: Darren Read, Fire and Health & Safety Manager
Sector: Hospitality
Number of locations: 1700+ business operations
Products and services delivered by Shield Safety Group: Audits – Health & Safety, Compliance Centre software

Problem faced by client

Established in 1898, Mitchells & Butlers operate over 1,700 managed restaurants and pubs in the UK. They are well regarded in the industry for delivering great service, quality and value for money through a variety of eating and drinking-out experiences and recently expanded their offerings to indoor play areas.

Managing such a wide and varied portfolio of business operations, Fire and Health & Safety Manager, Darren Read had some specific risks to contend with so looked for a provider to help manage that risk on a day-to-day basis.

Shield Safety’s solution

With years of expertise in this area, we have worked closely with Mitchells & Butlers since 2014 to offer services tailored to their exact needs. The largest team of Environmental Health Practitioners in the country worked with Darren to create and deliver a bespoke audit set which matched their exact requirements. “It hasn’t been an ‘off-the-shelf’ audit, we have been involved right from the start. That sort of personal touch has been great.”

‘We believe in making safety simple’, so we went one step further supporting the manager in his role through our award-winning software. “Compliance Centre has made my life a lot easier – with central visibility of what’s going on at every single business, the in-built reporting is very friendly and practical things like downloading reports into excel means I can use them offline.” The risk and safety management software has been designed to enable our clients to calculate risk, streamline and automate processes, meet legal requirements and so much more.

To read more about how the Compliance Centre has helped Mitchells and Butlers, visit our testimonials page.

Have you got specific risk to manage like Darren? Contact us today on 0203 740 3744 or email to find out the tailored package we can create just for you.

The information contained in this blog article has been created for marketing purposes and is not official guidance and should not be used as a substitute for official Food Safety, Fire Safety and Health & Safety advice. Shield Safety take no responsibility if the information in the blog article is used to form part of a safety management system or used to form part of any legal or regulatory compliance for your business. For official guidance and to engage with Shield Safety services please do call our team on 020 3740 3744 or email

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