Leading Great Shifts

The Leading Great Shifts learning activity has been designed to provide knowledge and capability for hospitality shift leaders to run effective shifts.

Course details

Duration: 60 mins

Course type: eLearning

Number of candidates: 1 per licence

Learning outcomes

  • Explain the importance of effective shift leadership and the value it can create to the guest, the team and the success of the shift including revenue
  • Apply the shift leadership model – preparing the shift, engaging the team and communicating effectively
  • Establish effective communication, pre, during and post shift
  • Define key shift success criteria and choose appropriate measures to measure shift success

Who needs this qualification?

The learning activity is suitable for all levels of team members. It would benefit any team members who lead shifts as part of their role. This learning activity is also suitable for team members looking to progress and increase their knowledge.

Why is this training important?

Learners will be able to demonstrate the steps that need to be completed before, during and after the shift for the shift to be successful.

Assessment type

Upon completion of the course, learners will complete an end of learning assessment consisting of 10 questions.

70% of the questions will need to be answered correctly in order to pass and receive a certificate.

eLearning is purchased on an individual cost per licence basis and one licence is needed per candidate that you require to be trained. Licences can be pre purchased as part of one of our bundles. To view our bundles visit our Training page.