With our safety advice line we’re only ever a call, click or tap away

Put our Helpline experts in your corner today.

Sign up for one of our three Helpline services and your business will immediately start to benefit from the expert practical advice of one of our highly qualified environmental health practitioners (EHPs). Whether you need support with food poisoning allegations, reporting incidents and FHRS revisits or want to proactively protect your brand, we are here to help.

Your own personal food safety, fire safety and health and safety guru who’ll reduce your stress levels, get your locations fully compliant and drive down your insurance premiums. What’s not to like?

Three choices. All exceptional

Premium Helpline

Open 24/7

Immediate advice given over the phone

Helpline Team provides proactive advice to help with a wide range of issues

Issues can be emailed or entered into the Helpline module

Issues emailed or logged on the Helpline module are responded to within one working day

Expert advice and many other benefits available through the Helpline module

Get premium

Standard Helpline

Open 8am to 5pm, Monday to Friday

Immediate advice given over the phone

Issues can be emailed or entered into the Helpline module

Issues emailed or logged on the Helpline module are responded to within 48 hours

Expert advice and many other benefits available through the Helpline module

Get standard

Advice line

Open 8am to 5pm, Monday to Friday

Immediate advice given over the phone

Issues can be escalated to safety consultants

Get advice

Love all of this

Personal, tailored advice

Your business will get its own dedicated advisor who completely understand your needs.
World-leading expertise

All our advisors are highly qualified EHPs who live and breathe the latest safety legislation.
Precise specialist support

Our expert team covers many niche areas, including waste management and noise pollution.
Detailed, bespoke analysis

Unlike our competitors, we will investigate all your health and safety cases in their entirety.
Smart, intuitive tech

Our Helpline module makes managing issues much easier, saving you time, money and hassle.
All boxes ticked

Just had an official visit? Our Helpline Team can work with you so you achieve full compliance.

It’s time to go Premium

Sometimes it’s just worth paying that little bit extra to make life easier. We definitely think that’s the case with our Premium Helpline package. Because as well as providing you with 24/7 phone advice and speedy online support, it guarantees we’ll do all this for you and much more:

Compile and send compensation letters and documentation to your insurance company.

Write and send tailored letters to customers following allegations of food poisoning.

Contact suppliers on your behalf when they may be responsible for a foreign body complaint.

Provide you with tailored reports that focus on recent issues and health and safety cases.

Stress levels down. Compliance up. And relax

Get stressed out by health and safety reports from environmental health officers? Leave them with us.

As part of our Standard and Premium Helpline packages, your dedicated advisor will work closely with you to create action plans that ensure all requests are completed comprehensively and in a timely manner.

Just one more way we can get you safe and sorted quickly and save you all the faff that often comes with compliance.

Find out more