eLearning – Guest Recovery

The eLearning course on Guest Recovery explores the importance of effective guest recovery in the hospitality industry. It emphasises the need to retain customers and attract new ones by handling complaints efficiently. Participants will learn how to turn service failures into service successes, understand the cost of poor complaint handling and identify common reasons for complaints. The course will also cover the benefits of complaints and demonstrate how to resolve them effectively. Suitable for all levels of staff, including front of house, back of house and management, this training ensures that staff are equipped to manage guest complaints proficiently, enhancing customer loyalty and satisfaction. Individual licences must be used within a 12 month period.