The eLearning course on Guest Excellence helps candidates to define who their customers are and understand their needs. Poor service can negatively affect your business and damage your reputation. Therefore, itÕs essential to consider the guestÕs journey from first impressions to the final transaction. By the end of the course, learners will be able to explain the features and benefits of excellent customer service, deliver outstanding customer service and understand the detrimental effects of poor service on business. Participants will also learn how to provide what guests need for an excellent visit, identify key points in the guest journey and develop a guest excellence mindset. This training is crucial for all employees working in customer-facing environments. It aims to equip learners with the knowledge and understanding necessary to enhance hospitality businesses’ guest excellence, thereby improving guest satisfaction, profit and reputation. Learners are assessed at the end of the course and must achieve a minimum pass mark. Individual licences must be used within a 12 month period.
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10/12/2024
John Brennan
