Extreme Weather Readiness for Hospitality: Staying Safe During Storms, Snow and Floods

With the New Year comes the persistent threat of extreme weather in the UK- strong winds, heavy rain, snow and ice can strike at any time. For hospitality businesses, these conditions can disrupt operations, compromise safety and damage reputation. Preparing for storms, snow, high winds and floods is essential to keep your venue safe and your guests comfortable.

Why Extreme Weather Preparation Matters

Extreme weather doesn’t just delay travel; it can lead to power outages, flooding, structural damage and hazardous conditions for staff and guests. A recent survey revealed that over half of hospitality workers arrived late to work due to weather disruptions, and one in five couldn’t leave home at all. These challenges highlight how poor weather can directly impact staffing and service. By planning ahead, you can protect your people, maintain smooth operations and minimise disruption.

Monitor Official Warnings

Use authoritative sources to guide decisions and controls.

Looking After Colleagues and Guests

Creating a safe and welcoming environment during extreme weather is vital. Check in regularly with colleagues and guests, especially those who may be vulnerable. Offer warm drinks, snacks and blankets to maintain comfort and morale. These small gestures reassure everyone that their wellbeing is your priority.

Clear Communication

Keep guests informed about potential disruptions such as power cuts or travel delays. Use social media and your website to share real time updates on closures or changes to service. Inside your venue, ensure emergency exits are clearly marked and accessible. If you anticipate issues, contact guests with upcoming reservations to offer rebooking or credits.

Travel and Staffing

Severe weather often affects staffing. Advise your team to avoid unnecessary travel during Amber or Red warnings and allow extra time for journeys. Where possible, use flexible working arrangements to reduce risk and maintain continuity.

Emergency Preparedness

Check that first aid kits are fully stocked and accessible, and ensure trained first aiders are available or on call. Display emergency contact numbers prominently so staff can act quickly if needed. Prepare for power cuts by keeping battery operated lights and spare batteries on hand, and test your backup generator to ensure it’s ready. Maintain a supply of bottled water for guests and staff in case mains supply is disrupted, and keep hygiene standards high with sanitiser stations and well stocked restrooms.

Food Safety During Power Cuts

If electricity is affected, keep fridge and freezer doors closed to maintain temperature. A closed fridge stays cold for about four hours, while a full freezer can hold its temperature for up to 48 hours. For prolonged outages, use coolers and ice packs to protect perishable items and follow food safety guidance for discarding items if safe limits are exceeded.

Storms, High Winds and Floods

Strong winds can turn outdoor furniture and signage into dangerous projectiles. Secure or remove loose items from outside areas and inspect roofs, windows and doors for leaks or damage. Reduce or postpone deliveries during severe alerts to minimise waste and risk. For flooding, identify vulnerable areas and install barriers where possible. Protect electrical equipment and food storage, and keep absorbent materials ready for rapid clean up.

Snow and Ice Safety

Snow brings its own challenges, from slippery surfaces to blocked entrances and frozen pipes. To stay safe during snowy and icy conditions:

• Clear and grit pathways regularly, including car parks and all entrances.
• Keep emergency exits clear at all times.
• Advise staff on safe travel and allow extra time for journeys.
• Check heating and plumbing systems to prevent frozen pipes; know isolation points.
• Monitor roofs for heavy snow build-up and arrange safe removal if needed.
• Stock blankets, hot drinks and simple meals in case guests are delayed or need to stay longer.

Operational Decisions

Evaluate whether it’s safe to remain open during severe weather. Follow guidance from local authorities and emergency services, and communicate any closures or changes promptly through multiple channels. Prioritising safety over short term revenue is always the right call.

Post Event Checks

Once conditions improve, inspect your property for damage such as dislodged tiles, fallen trees or water ingress. Cordon off unsafe areas until repairs are complete. Take the opportunity to review your emergency plan and update it for future events.

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