Course Overview

Conflict Management aims to create a working environment where everyone feels safe and supported. The course helps users to understand the various forms that conflict can take, recognise the signs of conflict, learn how good communication skills can assist in the management of conflict and what steps to take to resolve conflict in any situation.

• Defining what conflict is
• Causes of conflict at work and socially
• Stages in conflict
• How to stop conflict escalating
• Seeing conflict from various points of view

*eLearning is purchased on an individual cost per licence basis and one licence is needed per candidate that you require to be trained. Licences are pre purchased in bundles and the number of licences that are purchased in a bundle determines the cost paid per licence. There are three tiers to select from. There is no requirement to commit to a set number of licenses per training option, only a requirement to commit to a total number purchased per level. Tier 1 up to 99 licenses is £30 per licence, Tier 2 from 100 to 250 is £24 per licence and Tier 3 over 250 licences is £18 per are booked in a bundle.

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