Looking forward to your visit from the EHO?

With a Takeaway with FHRS Rerate Pack, complete with Primary Authority advice, you will.

Primary Authority

Shield Safety Group is the first consultancy to have a Primary Authority through our co-ordinated partnership with Milton Keynes Council. Through this, we have gained Primary Authority advice, which is assured for our Takeaway Pack.

As a member of Primary Authority your business will benefit from an extra layer of protection against conflicting opinions when it comes to enforcement, as long as you are following the advice in your pack.

Protect your business

Providing you follow your pack, as a member of Primary Authority, your business should be protected against the risk of enforcement action from authorities with different views regarding what you should be doing to achieve compliance.

Support network

With your Takeaway Pack you not only become a member of Primary Authority you also have access to a telephone support from our team of Environmental Health specialists for instant advice on Food Safety (very handy if you’re not an expert).

Peace of mind

Unsure if you’ve got the right systems in place to be compliant? Rest assured, your Takeaway Pack has been created by Environmental Health professionals and contains the most up-to-date legislation and best practices.

Save time

Documentation is just one of many things to consider when running a business. With a Takeaway Pack, everything is done for you. Thorough due diligence improves claims defensibility and can help improve your ‘score on the door’.

What’s included?

Your Takeaway Pack not only includes all the tools to manage and improve Food Safety compliance, but you’ll automatically become a Business Group Member of Primary Authority, and if required we will help you apply for a FHRS Rerate service.

Food Safety Management System

Meet your legal requirements with a Food Safety Management System. Written by our experts in a clear, easy-to-follow format, it combines operating procedures and safe methods in a handy printed pack for you to tailor.


Annual Kitchen Compliance Diary

Combine time-consuming paperwork and administration into our unique Compliance Diary – the most effective way to manage vital due diligence checks, for watertight and instantly available evidence of your compliance.


Food Safety Advice Line

Access phone support across all areas of food safety from our dedicated team of specialists – Monday to Friday during the hours of 08:00-18:00. Feel secure in the knowledge you have expert advice on hand for those potentially stressful situations.


Rerate Service

Let us analyse your Local Authority EHO report, review the recommendations and produce a detailed action plan. As you work through the action plan, our expert team of Environmental Health Practitioner’s (EHPs) will check-in regularly to answer any questions and help where we can. If required, we can arrange a coaching visit to ensure all recommendations are actioned and you are ready for the Local Authority rerate. Once the action plan has been executed, we will complete the necessary documentation and apply for your business to be rerated by the Local Authority.*


Membership Certificate

Display your certificate proudly to show you are a Business Group Member of Primary Authority, proving your status to enforcement officers and giving your diners extra peace of mind.


Membership Card

Show your membership status and easily access our contact details whenever you need them.


How to Guide

Your detailed guide will take you through the implementation of your pack, step-by-step.


Working with Shield Safety

Shield Safety is one of the UK’s leading providers of Food Safety, Fire Safety and Health & Safety software and services. Already supporting hundreds of clients of all shapes and sizes, you can rest assured you and your business are in safe hands.

Safety made simple

We believe in making safety simple – so when you work with us you can be sure you’re following the most effective, streamlined and easy-to-follow systems possible.

Industry experts

All of the products within the Takeaway Pack have been designed by the largest team of Environmental Health professionals in the UK.

Award-winning quality

Our exceptional standards have been reflected in our Awards success, including The Grocer Gold Awards, Greater Manchester Business Awards and SOFHT Awards.

Customer satisfaction

Here at Shield Safety, we are extremely proud of our 98% retention rate – a result of our consistently high standards and excellent service delivery.

Frequently asked questions

Whether you’re new to managing Food Safety, or looking to upgrade to a solution that gives you that extra protection, this pack is for you. Here are some of our most common queries so you can find out more.

Is the Takeaway Pack right for me?

The Takeaway Pack has been designed for businesses who operate 1-3 sites. If you have more than 3 sites, or your operating procedures go beyond those in the pack (for example cooking methods such as sous vide or smoking) you will need one of our bespoke Food Safety Management Systems. Please get in touch to find out more.

Am I legally required to have a Takeaway Pack?

As a food serving business you are required by law to have a Food Safety Management System in place. While the other components of the pack are not legally required, they do act as due diligence evidence of your compliance. In addition they show your membership status and provide a support network from experienced EHPs.

As an added benefit, the Food Safety Management System and it’s corresponding Diary have Primary Authority Advice which is assured.

Will I be deemed compliant through purchasing a Takeaway Pack?

The Takeaway Pack is your one-stop solution to improving levels of food safety compliance within your business. Included in the Pack are the tools you need to bring your operating procedures in line not only with the law but also industry best practice. However, tools alone are not enough, it is your responsibility to ensure you read the policies thoroughly, implement them and continue to follow them – recording evidence in the Compliance Diary. This is essential in order for you to remain compliant and benefit from Primary Authority Advice.

Note: If you employ more than 5 people, you are also required to have a written Health & Safety Management System in place.

I already use Safer Food, Better Business – am I covered already?

Safer Food, Better Business (SFBB) is a great resource and certainly helps businesses with their Food Safety due diligence. We like to think that the Takeaway Pack goes above and beyond this to offer full protection with thorough recording, expert advice and the added benefit of Primary Authority Advice.

Can you tell me more about the protection offered by Primary Authority Advice?

Primary Authority Advice is assured. As long as you are maintaining your records to prove you have implemented and are following the policies, you won’t need to follow conflicting advice from other sources. Your business should be protected against the risk of enforcement action from enforcing authorities with different views regarding what you should be doing to achieve compliance. Enforcement officers recognise the Primary Authority Scheme and will have seen your business on the register before they even visit you. This means your business will benefit from consistency in enforcement.

I’m interested in a Takeaway Pack, what’s the next step?

Simply request a call back and one of our friendly advisors will ring you to talk through the process of signing up and answer any questions you might have about any of the products.

Received a low Food Hygiene Rating Scheme (FHRS) score?

We can help with that too.

With 68% of consumers considering FHRS ratings before choosing where to eat, a low ‘score on the door’ can be damaging to your business. Our unique rerate service (part of your Takeaway Pack) will support you through the re-rating process, including case management of the Local Authority action plan and onsite coaching visits, to ensure issues have been resolved.