Your Hotel
compliance pack

Introducing the all-in-one solution to simply manage Food Safety and Health & Safety in your hotel.

Safety made simple

We believe in making safety simple, which is why we have put together all the must-haves for you in one solution – your Hotel Compliance Pack – to ensure you are legally compliant.

Meet legal requirements

Created by Environmental Health professionals especially for hotels, all products within your pack contain the most up-to-date legislation, best practice and unrivalled support from our experts.

Accident & incident management

Are you recording accidents in the most effective way? From food poisoning allegations to slips, trips and falls, our approach ensures you record all the facts and offers you instant support from a team of Environmental Health professionals.

Protect your business

Improve your claims defensibility and take those steps towards a higher ‘score on the door’ with your Hotel Compliance Pack. Not only that, you can protect yourself, your colleagues and your customers with all Food Safety and Health & Safety arrangements in order.

What’s included?

As the No. 1 choice for the hospitality sector, we understand how complex managing safety in a hotel can be. Your Hotel Compliance Pack has been designed to simplify the whole process.

1 day Audit

How safe and legal is your business? An Environmental Health professional will conduct an on-site review of your Food and Health & Safety documentation, practices and procedures. We’ll then provide you with a clear action plan to start making improvements.

Health & Safety Management System

Your digital policy – written by our Environmental Health professionals – covers all areas of Health & Safety in the workplace and comes with access to our Risk Assessment Module. Here you can easily create Risk Assessments tailored to your business.

Food Safety Management System

Meet your legal requirements with this thorough Food Safety Management System compiled by our experts. Written in a clear, easy-to-follow format combining operating procedures and safe methods, it comes in a handy printed pack for you to tailor.

Kitchen and Manager’s Compliance Diaries

Combine time-consuming paperwork and administration into a unique Compliance Diary, the most effective way to manage vital due diligence checks – for watertight, instantly available evidence that you are following your policies.

Safety Advice Line

Support with cases across Food, Fire and Health & Safety and Licensing from a team of specialists from Monday to Friday 08:00-18:00. Feel secure knowing you have expert advice on hand in the event of a potentially stressful situation.

Compliance Centre software

Access all products and services through our award-winning risk and safety management software. It has been designed to store key information and documentation, calculate overall risk status and send reminders so you don’t fall behind on any due dates.


Working with Shield Safety

Shield Safety is one of the UK’s leading providers of Food, Fire and Health & Safety software and services in the UK. Already supporting hundreds of hospitality clients (of all shapes and sizes), you know your business is in safe hands.


Industry experts

By working with the largest team of Environmental Health professionals in the UK, you will benefit from world-class safety software, safety processes and safety people.


CIEH Partnership

All our Environmental Health professionals maintain Chartered Institute of Environmental Health membership through ongoing CPD. We also have a close working relationship with the organisation to maintain and innovate the profession.


Award-winning quality

We pride ourselves on delivering exceptional standards, which has been reflected in our Awards success, including The Grocer Gold Awards, Greater Manchester Business Awards and SOFHT Awards.


Tailored services

Your hotel is unique. This is why we work with you to find out your requirements, ensuring we meet your needs and that you get the most out of our services.

Frequently asked questions

New to managing Food Safety and Health & Safety? Or looking to streamline your current practices and procedures? This pack is just what you’ve been looking for. Here are some of our most common queries so you can find out more.

Am I legally required to have a Hotel Compliance Pack?

As a food-serving business, you are required by the law to have a Food Safety Management System in place. If you employ more than 5 people, you are also required to have a written Health & Safety Management System. The other components of the pack are not legally required; however, they do act as due diligence evidence that you are following your policies, provide a support network from experienced EHPs and ensure you’re following best practice and maintaining legal compliance.

Will I be deemed compliant through purchasing a Hotel Compliance Pack?

Your Hotel Compliance Pack provides you with everything to ensure you are compliant. Within your pack are the tools you need to bring your operating procedures in line with not only the law but also industry best practice. Solely having the pack is not enough, though. It is your responsibility to ensure you read the policies thoroughly, implement them and show you continue to follow them by recording evidence in the Compliance Diaries, in addition to following our ongoing advice.

I use Safer Food, Better Business – am I covered already?

Safer Food, Better Business (SFBB) is a great resource and certainly helps businesses with their Food Safety due diligence. Your Hotel Compliance Pack goes further than this to offer more well-rounded protection. It also includes a Health & Safety provision that is not covered in SFBB. You’ll receive the most up-to-date policies, regular on-site reviews from our team of EHPs and a support network from the Safety Advice Line. You’ll also save money on printing costs with our Diaries, never lose a vital record again and more!

I’m interested in a Hotel Compliance Pack, what’s the next step?

Simply request a call back and one of our friendly advisors will ring you to talk you through the process of signing up and answer any questions you might have about any of the products.

I already have some elements of a Hotel Compliance Pack in place, can I buy components separately?

Yes, all items within Your Hotel Compliance Pack are available separately. It’s fantastic that you already have things in place, and we’d be happy to discuss any additional compliance needs your business has. We can even provide you with an on-site ‘health check’ to assess the current compliance in your hotel, as well as highlight areas of improvement or review your current policies.

Been awarded a low Food Hygiene Rating Scheme (FHRS) score?

We can help with that too.

A low ‘score on the door’ can be damaging to your business – in fact, a mighty 68% of consumers consider these ratings before choosing where to eat. Our unique FHRS Re-visit Service – available as an add-on to Your Hotel Compliance Pack – will support you through the re-rating process, including case management of the local authority action plan and on-site coaching visits to ensure issues have been resolved.

Mandatory display of FHRS stickers is coming soon to the UK… there’s no better time to start getting ready.


Heywood House Hotel originally introduced Shield Safety services and products in order to improve consistency, after previously using all internal systems, and they rely on their pack to keep on top of compliance.

“Shield Safety products and services make my life a lot easier. Having used other systems in previous places of work, the simplicity of the Shield Safety systems makes them stand out as a company. My overall experience has been really positive and I definitely recommend them.”

James May, Assistant Manager