Looking forward to your visit from the EHO?

You will with a Food Safety Membership Pack, complete with Primary Authority Advice.

Primary Authority

Shield Safety Group is the first consultancy to have a Primary Authority through our Co-ordinated Partnership with Milton Keynes Council. Through this, we have gained Primary Authority Advice, which is assured, for our Food Safety Membership Pack.

What this means for your business is that you become a member of Primary Authority and have an extra layer of protection against conflicting opinions when it comes to enforcement, as long as you are following the advice in your Pack.

Protect your business

As a member of Primary Authority, as long as you follow your Pack, your business should be protected against the risk of enforcement action from authorities that have different views on what you should be doing to achieve compliance.

Support network

With Your Food Safety Membership Pack you not only become a member of Primary Authority you also have access to a telephone support from our team of Environmental Health specialists for instant advice on Food Safety. (Handy if you’re not an expert).

Peace of mind

Unsure if you’ve got the right systems in place to be compliant? Your Food Safety Membership Pack has been created by Environmental Health professionals and contains the most up-to-date legislation and best practice so you can rest assured.

Save time

Documentation is just one of many things to consider when running a business. With a Food Safety Membership Pack, everything is done for you. Thorough due diligence improves claims defensibility and can help improve your ‘score on the door’.

What’s included?

Your Food Safety Membership Pack not only comes with all the tools to manage and improve compliance, you automatically become a Business Group Member of Primary Authority.

Food Safety Management System

Meet your legal requirements with a Food Safety Management System written by our experts. Written in a clear, easy-to-follow format combining operating procedures and safe methods, in a handy printed pack for you to tailor.


Annual Kitchen Compliance Diary

Combine time-consuming paperwork and administration into a unique Compliance Diary, the most effective way to manage vital due diligence checks – for watertight, instantly available evidence that you are following your policies.

Food Safety Advice Line

Access phone support across all areas of food safety from our dedicated team of specialists – Monday to Friday during the hours of 08:00-18:00. Feel secure knowing you have expert advice on hand for those potentially stressful situations.

Membership Certificate

Display your certificate proudly in your business to show you are a Business Group Member of Primary Authority to give your diners extra peace of mind and show enforcement officers your status.

Membership Card

Show your membership status at any time, and easily access our contact details whenever you need them.

How to Guide

Your detailed guide will take you step-by-step through implementation of your pack.


Your all-in-one solution for managing Food Safety – for only £59 + VAT per month!

Working with Shield Safety

Shield Safety is one of the UK’s leading providers of Food, Fire and Health & Safety software and services. Already supporting hundreds of clients (of all shapes and sizes), you know you – and your business – are in safe hands.

Safety made simple

We believe in making safety simple – so when you work with us you can be sure you’re following the most effective, streamline and easy-to-follow systems possible.

Industry experts

All of the products within the Food Safety Membership Pack have been designed by the largest team of Environmental Health professionals in the UK.

Award-winning quality

Our exceptional standards have been reflected in our Awards success including The Grocer Gold Awards, Greater Manchester Business Awards and SOFHT Awards.

Customer satisfaction

Here at Shield Safety, we are extremely proud of our 98% retention rate as a result of our consistently high standards and excellent service delivery.

Frequently asked questions

Whether you’re new to managing Food Safety, or looking to upgrade to a solution that gives you that extra protection – this pack is just what you’ve been looking for. Here are some of our most common queries so you can find out more.

Is the Food Safety Membership Pack right for me?

The Food Safety Membership Pack has been designed for businesses who operate 1-3 sites. If you have more sites than this, or your operating procedures go beyond that in the pack (for example cooking methods such as sous vide or smoking) then you will need one of our bespoke FSMS. Please get in touch to find out more about this product.

Am I legally required to have a Food Safety Membership Pack?

As a food serving business, you are required by the law to have a Food Safety Management System in place. The other components of the pack are not legally required; however, they do act as due diligence evidence that you are following your policy, showing your membership status and provide a support network from experienced EHPs.

As an added benefit, the Food Safety Management System and it’s corresponding Diary have Primary Authority Advice which is assured.

Will I be deemed compliant through purchasing a Food Safety Membership Pack?

The Food Safety Membership Pack is your one-stop solution to improve levels of food safety compliance within your business. Within the Pack are the tools you need to bring your operating procedures in line with not only the law but also industry best practice. Having the tools is not enough though, it is your responsibility to ensure you read the policies thoroughly, implement them and show you continue to follow them by recording evidence in the Compliance Diary. This is vital for you to remain compliant and also benefit from Primary Authority Advice.

If you employ more than 5 people, you are also required to have a written Health & Safety Management System in place.

I already use Safer Food, Better Business – am I covered already?

Safer Food, Better Business (SFBB) is a great resource and certainly helps businesses with their Food Safety due diligence. We like to think that The Food Safety Membership Pack goes above and beyond this to offer full protection with thorough recording, expert advice and comes with an added benefit of Primary Authority Advice.

Can you tell me more about the protection offered by Primary Authority Advice?

Primary Authority Advice is assured, as long as you are maintaining your records to show you have implemented and are following the policy, you won’t need to follow conflicting advice from other sources. Your business should be protected against the risk of enforcement action from enforcing authorities that have different views on what you should be doing to achieve compliance. Enforcement officers recognise the Primary Authority Scheme and you will have seen your business on the register even before they visit you, this means your business will benefit from consistency in enforcement.

I’m interested in a Food Safety Membership Pack, what’s the next step?

Simply request a call back and one of our friendly advisors will ring you to talk you through the process of signing up and answer any questions you might have about any of the products.

Been awarded a low Food Hygiene Rating Scheme (FHRS) score?

We can help with that too.

A low ‘score on the door’ can be damaging to your business, in fact, a mighty 68% of consumers consider the ratings before choosing where to eat. Our unique FHRS Re-visit Service – available as an add-on to Your Restaurant Compliance Pack – will support you through the re-rating process including case management of the local authority action plan and onsite coaching visits to ensure issues have been resolved.

Mandatory display of FHRS stickers is coming soon to the UK… there’s no better time to start getting ready.