Bar10 and the Lockside Restaurant are a well-established, family friendly bar and restaurant overlooking the Walsall Canal basin in Walsall. Taken over in 2016 by Mat & Katie, the venue has enjoyed a new lease of life having undergone a complete refit, the launch of a great new menu and the introduction of live music and events.

The challenge

Taking over the previously student run Wharf Bar, it was clear that the venue was in dire need of a complete overhaul, from the décor to the food safety standards. In Mat’s own words the venue was “not the best, with the kitchen being particularly horrific” – a positive change was required. Focusing initially on the lunchtime market, it was soon apparent that an evening offering was necessary, but in the venue’s current state evening footfall was basically zero.

I was completely naive to all Food Safety and Health & Safety legislation, I thought an EHO inspection was all about how clean you are.

We are so glad to have engaged with Shield Safety, because of your expertise & knowledge, it has opened our eyes wider to Food Safety and Health & Safety requirements and issues. I now see other businesses using a Food Safety Management System, and nod at them knowingly.

Having a 5 star rating has taken us from the Conference into the Premier League and in my eyes we couldn’t have done it without Shield Safety.

I’d have paid double, that’s how much I value the service from Shield Safety.

Mat

Owner

Bar 10

Support

Mat & Katie started with a complete refurbishment of the venue including ripping out the old kitchen and putting in a brand new one. Prior to the venue having a visit from the local authority EHO, Mat engaged Shield Safety Group having heard about our knowledge and expertise. After speaking to Bek, our Account Manager, Mat commented that using Shield Safety was “a no brainer to me.”

Prior to engaging Shield Safety, Mat was confident that he knew enough about running a venue to get a good food hygiene rating.

The impact

According to Mat, there were multiple benefits to working with the Shield Safety team and using the Restaurant Compliance pack service.

When Bar10 were audited by the Local Authority they scored 5 in every category, and Mat attributes this to the audit performed by Shield Safety. Not only has Mat’s own knowledge about Food Safety and Health & Safety increased, but the 5 star rating has seen a rise in footfall, new menus being developed and an increase in profitability.

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