Take action today, safeguard your business and enable a faster recovery

The COVID-19 pandemic is the biggest threat the hospitality industry has faced in a generation. Adapting, planning and preparing has never been more crucial...

With further lockdowns and more stringent restrictions on the horizon, we want to support you in taking the necessary actions to protect your business. That’s why we have created the COVID-360 action pack - a collection of resources to help you safeguard your business, keep fighting for revenue and enable a faster recovery.

Whether you need to close your business provisionally, want to diversify your services by offering takeaway, food collections and food deliveries, or want to prepare for when your business can start trading again, our COVID-360 action pack can help you do it in a robust, safe manner.

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COVID-360 Action Pack

Concerned about reopening your business after the COVID-19 measures are relaxed? We’ve create a guide to make it easy for you to get back up and running as soon as possible.
Available as a download or as a digital solution, our checklist will aid you in safely closing a business and then the ongoing checks to be made when not trading.
Access our dedicated advice line and speak to one of our specialist Environmental Health Professionals who are here to help.
Download four documents to help you transition your business to a takeaway with collection or delivery services.

Latest updates

Get the latest compliance guidance, Government policy changes, insight, tips and webinars.

Frequently Asked Questions

What is COVID-19?

On February 11, 2020 the World Health Organization announced an official name for the disease that is causing the 2019 novel coronavirus outbreak, first identified in Wuhan China. The new name of this disease is coronavirus disease 2019, abbreviated as COVID-19. In COVID-19, ‘CO’ stands for ‘corona,’ ‘VI’ for ‘virus,’ and ‘D’ for disease. Formerly, this disease was referred to as “2019 novel coronavirus” or “2019-nCoV”.


There are many types of human coronaviruses including some that commonly cause mild upper-respiratory tract illnesses. COVID-19 is a new disease, caused by a novel (or new) coronavirus that has not previously been seen in humans.

Should I self isolate?

Self-isolation is when you do not leave your home because you have or might have coronavirus (COVID-19).


It is a legal requirement for someone to self-isolate if they have tested positive for COVID-19 or they have been told to do so by NHS Test and Trace.


If a person tested positive and they have symptoms they must self-isolate for 10 days from when the symptoms started.


If the person has not displayed symptoms, they must self-isolate for 10 days from when they had the test. If the person starts to display symptoms whilst self-isolating, the 10 days restarts from when the symptoms started.

Are some people more at risk than others?

People above 70 years of age and those with underlying health conditions (e.g. hypertension, diabetes, cardiovascular disease, chronic respiratory disease and cancer) are considered to be more at risk of developing severe symptoms. Men in these groups also appear to be at a slightly higher risk than females. Other factors, such as being from a Black, Asian or minority ethnic background, or being from a poorer area have also been shown to raise the risk of developing more severe symptoms.

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