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With Shield Safety, accidents, incidents or unexpected visits from enforcement officers needn’t be a cause for alarm. Our Helpline gives you instant, direct access to comprehensive advice via a dedicated call number, email address or fax number (or all three if you prefer).
Our team of fully qualified experts deal with enforcement officers on your behalf. All correspondence and dialogue is logged and monitored as required, with a comprehensive audit trail to rely on in court, showing that you did whatever was necessary.
For that, the Helpline Team uses the Compliance Centre Helpline App which gives you full case history and extensive overview reports, by location and on a case-by-case basis. With automated alerts and notifications, you are firmly in control of any situation and its resolution.
The App also adds another level of support. Producing bespoke weekly, monthly and quarterly reports to identify call and incident trends, it means the team can support you with weekly health and safety conference calls to help your team effectively deal with each Helpline case.
Whether it’s an alleged food poisoning or foreign body incident, an enforcement visit or an accident, incident or near miss, we’ll take care of the entire process. And at every stage, our aim is to minimise the disruption to your business and reassure your customers that incidents are being managed by a qualified third party.