Testimonials

Here’s what some of the UK’s leading brands have to say about Shield Safety Group
 

Revolution Bars Group

With a strong and growing national presence, Revolution Bars Group are a leading operator of premium bars, with soon to be 70 sites located throughout the UK’s major towns and cities.
The Best Level of Service

‘Makers of the party spirit since 1996’, Revolution Bars Group pride themselves on premium drinks and a food-led offering through their Revolution Bars brand and sister brand Revolución de Cuba, characterised by a 1940s Cuban-inspired cuisine and cocktail menu.

Before partnering with Shield Safety, they had a wealth of information in multiple places, so visibility of overall risk across the multiple locations was difficult. Revolution Bars Group were initially attracted to Compliance Centre and its ability to pull all existing data into one online tool. We now work closely with Revolution Bars Group and has built them a tailor-made package, to reduce risk, improve processes and meet legal requirements.

 

 

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I really like how the software is laid out and how easy it is to navigate. We can track issues, know exactly what needs doing and ring managers to make sure they are doing what they should be doing, and that’s providing the great level of service.

Three words I would use to describe Shield Safety Group… knowledgeable, they provide the best level of support at all times. Friendly, we have such a great relationship with our Account Manager. And efficient, mainly because of the way the system streamlines processes and how easy it is to follow.

Mike Buckley, Head of Compliance
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Products and Services we provide Revolution Bars Group
  • Audits
  • Fire Risk Assessments
  • Policies
  • Compliance Diaries
  • Compliance Centre software

Mitchells & Butlers

Established in 1898, Mitchells & Butlers operate over 1,700 restaurants and pubs all over the UK. Offering a variety of eating and drinking-out experiences, they pride themselves on delivering great service, quality and value for money.
Increasing Monitoring

Mitchells & Butlers are one of the largest operators of restaurants, pubs and bars in the UK, and they anticipate some of their brands to more than double in size over the next few years. They needed a form of monitoring outside of daily due diligence checks that could be used for central reporting.

Additionally, Mitchells & Butlers recently acquired a group of indoor play areas which involve specific risks. Shield Safety Group has conducted Audits for Mitchells & Butlers since 2014 to monitor areas of risk and safety outside of their normal daily operation.

 

 

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The Compliance Centre was a strong tool sitting behind delivering Audits and has eased the whole process. Not only this, but Shield Safety Auditors are highly skilled and the whole audit programme was delivered and designed as promised. What sets them apart from other businesses is their positive attitude and passion for this industry.

We have thoroughly enjoyed working with Shield Safety Group and would recommend them to anyone who operates multiple businesses – as their safety performance is guaranteed to be measured and managed in an easy-to-use system.

Darren Read, Fire, Health and Safety Manager
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Products and Services we provide Mitchells & Butlers
  • Health and Safety Audits
  • Compliance Centre software

Flaming Cow

From a pioneering thought ‘Fast food doesn’t have to be tasteless or unhealthy’, Flaming Cow was born in December 2014 with sites in Windsor and subsequently Ealing, London. The independent, burger-loving foodies are pushing the boundaries when it comes to exploring the world of flavour combinations.
FHRS success – from a 1 to a 5

After expanding to two sites, it became increasingly difficult for Tarek Elawadi, Flaming Cow Director, to keep up with general compliance whilst he also played the role of front of house, general manager, stock taker and more. Ensuring both sites were completing due diligence was a challenge, and an out-of-date Food Safety Management System led to one branch being award a Food Hygiene Rating Scheme (FHRS) score of 1.

Working with the full range of Shield Safety products, including Compliance Diaries and a new Food Safety Management System, filled in the gaps and Tarek was also supported by the team through the FHRS re-visit process. Before this was even complete, the business received a visit from the EHO and was re-rated earlier than expected. With everything already in place, the visit went smoothly and the site was awarded a 5!

Products and Services we provide Flaming Cow
  • FHRS Re-visit service
  • Audits
  • Account Management
  • Policies
  • Compliance Diaries
  • Safety Advice Line
  • Compliance Centre software
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The great thing about Shield Safety products is that they are not generic or off-the-shelf, they were tweaked to make them fit our business. The work that you need to do is well-balanced between the actions carried out online, the paper-based checks and the face-to-face visits where the relationship is built.

I would absolutely recommend Shield Safety, especially to any company looking to build its foundations or streamline operations. Working with them enables businesses to make the prevention of issues part of the day-to-day operating procedures, rather than just dealing with them when they come in. Whether you’re a growing business or ‘one-stop-shop’, the products help in reinforcing those checks that can be so difficult to fit in when you’re already doing what feels like everything!

Tarek Elawadi, Director
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PizzaExpress

Starting life in 1995, PizzaExpress are unrivalled in today’s market. Specialising in handmade pizza, they are continuing to grow, with over 400 restaurants across the UK and 40 overseas in Europe, Hong Kong, India and the Middle East.
Transforming Processes

PizzaExpress pride themselves on operating with high standards throughout the business, something which can lead to resources being stretched when managing quality. With over 400 restaurants across the UK, PizzaExpress looked to an outside provider to deliver vital audit services and for a solution to the growing amount of checks and paperwork.

Products and Services we provide PizzaExpress
  • Compliance Centre software
  • Food Safety and Health and Safety Audits
  • Self-Audit Licences
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The software sets Shield Safety apart. We wanted a system that would give us more in terms of management reports and greater functionality. With everything located online and the ability to access information anywhere, on any device, no other company came close.

The Compliance Centre cleared all of our clutter and put all of our risk and safety compliance checks in one place which has helped to save time and money. By giving real-time risk ratings for each of our restaurants it has made it easy for us to highlight areas that need improvement and introduce new procedures across the business, improving our overall compliance status.

Rupi Zani, Head of Quality and Safety
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El Capo

Opened in 2014, bar and restaurant, El Capo, has brought a fresh, authentic South American atmosphere to Manchester’s Northern Quarter. With Latin influenced beats and works of art – and the motto ‘We love Tequila. We love Cocktails. We love Tapas.’ – the venue depicts every aspect of the vibrant culture.
Improve communication

El Capo is currently a single site, however, owner Peter Skelton is set to open two more sites this year in Manchester city centre. Having already engaged with their services whilst working at his previous company, Peter came to Shield Safety with his own business because of their efficiency and reliability. El Capo needed clearer communication between front and back of house, which has been particularly achieved using Compliance Diaries and Compliance Centre.

Products and Services we provide El Capo
  • Compliance Diaries
  • Food Safety and Health and Safety Audits
  • Compliance Centre software
  • Safety Advice Line
  • Food Safety Management System
  • Health & Safety Management System
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Shield Safety Group is a friendly company, who deliver high quality procedures to help us achieve full compliance. I feel confident that people are doing the correct job and are following the correct procedures. As we are set to expand, I wanted to streamline processes and ensure that no mistakes are made. Our Account Manager is always available and offers one-to-one support which is invaluable during an exciting time for us.

Would I recommend Shield Safety to others? 100%.

Peter Skelton, Director
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YO! Sushi

YO! Sushi is the original sushi brand in the UK and continues to grow at a phenomenal rate. Since first opening their doors to the UK public in 1997, the chain of restaurants now stands at 67 – and counting, with more restaurants set to open across the UK this year.
Continual Improvements

Shield Safety Group has worked with YO! Sushi since 2012 to improve their management systems. Their previous system was limited in information and reporting, with multiple forms in place and each of the restaurants followed different procedures. As the number of restaurants grew along with the need to carry out audits of individual restaurants every six months, the Compliance Centre helped to save time and improve consistency in the reporting.

The transition to the Compliance Centre was completed within two months and all of the YO! Sushi restaurants daily procedures were integrated into a new Diary system for each of the outlets to use for their daily checks and routines.

Products and Services we provide YO! Sushi
  • Compliance diaries
  • Policy development
  • Training courses
  • Compliance Centre software
  • Accident, incident, regulator visit and food poisoning safety advice line service
  • Strategic compliance planning and support

 

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Our old system did not have a Training App or Safety Advice Line App, both of which we really needed. I wanted a system that would give me more in terms of management reports and greater functionality. We had been using the old system for five years and needed something new to stretch us and push us to the next level.

With the Compliance Centre I especially like that I get a complete overview of the entire company. I have everything I need at my fingertips, from a due diligence point of view. If I meet an EHP who wants to check training records for a location I simply log on to the Compliance Centre. From the Training App I can show them both the training records for individual staff members or the restaurant. As there is only myself in the company doing this job, it is essential I know what is going on. The Compliance Centre does that, whether it’s audits, accident recording or overdue Health and Safety requirements, I get an e-mail update.

After two years of working with the Compliance Centre, the system is now firmly embedded into the world of YO! Sushi. As we open more restaurants every year, in new towns and cities, the response we get from local authorities is that they have never seen a system like it. From its ease of use at restaurant level to the reports we get at head office, it increases our and EHP’s confidence in the company to a new level.

The team at Shield Safety help me by advising our General Managers what to do with accident records etc, and are available as a sounding block for me should I ever have any issues. We’re extremely proud of our Health and Safety record and Shield Safety is helping us to continue to improve across all our restaurants.

Health & Hygiene Manager, YO! Sushi
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Interstate Hotels & Resorts

Interstate Hotels & Resorts manage over 47 hotels, restaurants, health clubs and luxury spas across the United Kingdom and around the world.
Strategic Development

Shield Safety Group started working with Interstate Hotels & Resorts back in 2009, with a brief to move them from a paper-based health and safety system to a single web-based platform all the hotels could use. Compliance Centre proved ideal and after a 12-week implementation period, we had supplied them with the whole compliance package.

Products and Services we provide Interstate Hotels & Resorts
  • Compliance diaries
  • Food safety and health and safety compliance audits
  • Fire risk assessments
  • Policy development
  • Training courses
  • Compliance Centre software
  • Accident, incident, regulator visit and food poisoning safety advice line service
  • Strategic compliance planning and support
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Knowing that big hotels like the Radisson Blu and ABode were already using the software gave us reassurance that this was right for us as well. Once we had met the implementation team and our account manager to discuss the roll out plan everything clicked into place. The safety advice line was set up instantly and the Compliance Centre team could not have been more helpful

Matt Stray, Regional Vice President of Operations
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The Light Cinemas

Founded in 2008, The Light Cinemas provides the ultimate ‘night out’ experience, with a friendly, comfortable environment, acting as a social hub for the local community.
Reduced Paperwork

The Light Cinemas has 6 sites and is excellent value for money, offering a licensed bar and snacks with the option to opt for the latest blockbuster or opera, ballet or theatre. They moved to Shield Safety Group with the intent to move from a paper-based Health and Safety system to a single web-based platform. Compliance Centre has simplified all areas of risk and reduced the amount of checks that were currently in place.

Products and Services we provide The Light Cinemas
  • Audits
  • Kitchen Diary
  • Self-audit
  • Training, Training Packs, eLearning
  • Food Safety Management System
  • Compliance software
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The Shield Safety Team determined our needs from the outset, with a friendly and flexible approach, ensuring a stress free transition. Compliance Centre was a huge selling point as we needed a centralised system to manage compliance. Shield Safety Group has met and exceeded my expectations.

John Farrugia, UK Operations Manager
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Get in touch

We would love to hear from you! Write a message below and one of our team will be in contact. For client support please contact support@compliancecentre.co.uk